Returns & Exchanges
Your satisfaction is very important to me, so please contact me within 48 hours of receipt of your item if you are not satisfied with your purchase so we can resolve the problem.
Send me a message first before returning anything!
If the item is damaged, send me a message with several pictures of the packaging as you received it and of the damaged item(s) as proof of damage so I can file a claim with the post office.
If I messed up and sent the wrong thing or the products are not as described in the original listing, then I will offer an exchange or refund, but you need to contact me first.
Returns for any other reason besides damage will exclude original shipping costs and a 10% restocking fee and must then be mailed within 10 days of the date you received the ok from me to return. When I have received the items back in good condition, I will issue the refund.
Exchanges are subject to availability of materials and will incur a 10% restocking fee plus shipping of the new item(s).
In short, if you need to return or exchange anything from your order:
- Send me an email describing the issue and include any pictures of both outside packaging and product.
- Package everything including the product(s) back in the bags and box securely to ensure their safe return.
- Seal the box and if I sent a return label, print and securely attach to the outside of the bag or box. If this is a return or exchange, take the box to the post office and pay and affix the label with the return address information I provided.
- Send it on its way.